Refund Policy

Refund Policy

Fortune Fencing, a trading name of FORTUNE METAL PTY LTD with ACN 637 235 011, has a transparent refund policy.

Any stock item(s) (excluding the products with specific limitations on refund from the manufacturer) may be returned within 14 days of purchase if you decide to change your mind or discover that you made a mistake. The item(s) must be unused, in original new condition, and you must have confirmation of purchase. Please be aware that while our products are sensitive to the environmental elements and hence stored under sheds, we are unable to accept returns for items that have been exposed to the elements. Within two business days, refunds will be placed into the bank account you have designated; however, 15% restocking charges will apply on all refunds. freight costs can also be incurred if the item or items need to be picked up.

You have 7 days to return or arrange for us to pick up any defective or damaged items, or if the products are not what you ordered, in order to get a complete refund.

Your items cannot be reimbursed unless they are defective or damaged. If they were custom-made, specially ordered, cut to size, or processed in any other way they cannot be refunded.

Please be aware that Fortune Fencing has the right to modify this policy at any time and without prior notice.

If you have any queries or issues, please forward them to sales@fortunefencing.net.au. You can also give us a call at 1300 484 800.

Important: Sales Items Cannot Be Returned Or Exchanged